OEM Dirt Bike Parts Shipping Policy
Below is the shipping policy for items ordered from our store:
Shipping Policy
We offer FREE shipping to addresses in the continental United States (all states except Hawaii and Alaska, and excluding U.S. Territories of Puerto Rico, Guam and the U.S. Virgin Islands).
Orders shipped to addresses that are not within the continental United States will be subject to an added shipping cost. Taxes are not included on Imports to other countries.
All of OEMdirtibikeparts products are custom ordered/built to spec for each order which takes time — a 2 week minimum in many cases. Use the rush shipping option on the checkout page for the quickest service. Products are also ‘must-return’ as your year and model along with any bike modifications are required to make sure it is the correct fit the first time! Do not order if in a rush or looking to do friendly fraud (keeping an item then thinking we will allow you to keep it) as we have a legal staff ready for such occurrences worldwide! The consumer will be required to return items regardless of reason or global residence and the return will be at your cost, so please send as much info as possible about your bike when ordering (pictures are great). Thanks for helping us through these changing times so we can continue to provide this rare service!
Note: a “business day” includes Monday-Friday, excluding holidays.
If you would like us to give you a more clear estimate on the order processing time and shipping time before you place your order, please feel free to contact us at shop@oemdirtbikeparts.com. We’re here for you!
Shipping To P.O. Boxes or APO (Military) Addresses
Orders to these addresses may take an additional 3-5 business days to arrive due to additional processing at the receiving facility. Please be advised that oversized orders may not be allowed at the receiving facility, so please inquire before placing your order.
Changing Your Shipping Info or Cancelling Your Order
If you need to change your shipping information or cancel your order, please do so on paypal.com by canceling and reordering- we no longer can catch every email for canceling and address errors in time.
Orders Damaged In Transit
Most manufacturers have their own warranty policies. OEM Dirt Bike Parts does not offer warranties. If your merchandise is under manufacturer warranty and you want to return your item because of a defect in the item that is not caused by normal wear or due to misuse, you can apply the terms of the warranty and return the item directly to the manufacturer. If you need help reaching out to a manufacturer, contact us for help.
Damaged Items
If your order arrives damaged in transit, please notify us immediately. Take pictures of the damaged item and keep all original shipping packages/containers. You can handle the claim for the damaged item with the shipping carrier (UPS, FedEx, USPS, OnTrac). If you need help, contact us:
By email: shop@oemdirtbikeparts.com
By mail: 1724 Bel Air Ave., Pompano Beach, FL 33062