OEM Dirt Bike Parts Shipping Policy

Below is the shipping policy for items ordered from our store:

Shipping Policy

We offer FREE shipping to addresses in the continental United States (all states except Hawaii and Alaska, and excluding U.S. Territories of Puerto Rico, Guam and the U.S. Virgin Islands).

Orders shipped to addresses that are not within the continental United States will be subject to an added shipping cost. Taxes are not included on Imports to other countries.

All of OEMdirtibikeparts products are custom ordered/built to spec for each order which takes time — a 2 week minimum in many cases and as much as 60 days in some cases. Use the rush shipping option on the checkout page for the quickest service, but note this does not guarantee shipment within a particular timeframe. Note that we also maintain a strict no-return, no-cancellation, no-refund policy (see our Returns Policy) except where items are defective or damaged in transit.

Note: a “business day” includes Monday-Friday, excluding holidays.

If you would like us to give you a more clear estimate on the order processing time and shipping time before you place your order, please feel free to contact us at orders@oemdirtbikeparts.com. We’re here for you!

Shipping To P.O. Boxes or APO (Military) Addresses

Orders to these addresses may take an additional 3-5 business days to arrive due to additional processing at the receiving facility. Please be advised that oversized orders may not be allowed at the receiving facility, so please inquire before placing your order.

Orders Damaged In Transit

Most manufacturers have their own warranty policies. OEM Dirt Bike Parts does not offer warranties. If your merchandise is under manufacturer warranty and you want to return your item because of a defect in the item that is not caused by normal wear or due to misuse, you can apply the terms of the warranty and return the item directly to the manufacturer. If you need help reaching out to a manufacturer, contact us by replying to your Order Confirmation email (make sure the Order # is in the subject line of your reply).  

Damaged Items

If your order arrives damaged in transit, please notify us immediately. Take pictures of the damaged item and keep all original shipping packages/containers. You can handle the claim for the damaged item with the shipping carrier (UPS, FedEx, USPS, OnTrac). If you need help, contact us:

By email: reply to your Order Confirmation email
By mail: 58-298 Kamehameha Highway, Haleiwa, HI 96712

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    Dealer Discounts

    Dealers, race teams or repair shops…
    We’ve got something special for you!

    Register for a free account as a Dealer and get exclusive access to 15% off on everything you buy from us.  It’s easy…

    (1) Register now or log-in to your Dealer account.

    (2) Connect with us to verify your Dealer status. Just send us an email with information about your shop or shoot us a video on Instagram showcasing what you do.

    (3) After you’ve spent $1,000 with us, you’ll qualify for the 15% off discount.  Don’t worry if you’re not verified yet… once you are, we’ll reimburse you for 15% off on everything you purchase over the initial $1,000 buy-in threshold, and from then on your discount will automatically apply to everything you add to your cart (just log-in before you shop)! 

    Shop today and you’ll be getting 15% off everything you buy in no time!  

    Need Help?
    You've got options...

    Use the Q&A feature on any Product page… just find a product you’re interested in and scroll down the page to find the Q&A tab. There you can ask your product-specific question and get an answer from our pro team.

    FOR ORDER-RELATED SUPPORT NEEDS… Just reply to the Order Confirmation email you received after you placed your order. It will have the order # in the subject line. In your email, tell us in detail what you need help on and attach photos if needed.

    *Please be sure to reply to your Order Confirmation email with the order # in the subject line or we may not respond to your support request.*

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