Get a direct line (call & video) to a true professional who will provide you with up to 3 hours of intensive one-on-one support — helping you with installation guidance, advice & recommendations to help you build your dream bike. We love working with passionate ready-to-win teams as much as individuals looking for help from a pro who’s “been there, done that.”
FAQ
Is Shipping Included?
Yes, there is free shipping on all Pro Direct Connect‘s in the continental US.
Is fitment guaranteed?
Yes, when all options are selected for the Pro Direct Connect, fitment is guaranteed.
Do you ship worldwide?
Yes, we ship all products internationally for an additional cost. Additional shipping costs for a product will show when your region is selected on the checkout page under shipping.
What is your product return policy?
With any Pro Direct Connect for sale online, PayPal, Apple Pay, Google Pay and credit card are covered by a 30-day return/replace policy if the product is defective or if you don’t receive what you ordered. But since most products we offer are customized to your order, we cannot accept returns and provide refunds for non-warranty reasons (but our products are easy to sell on eBay or Craigslist!). Read more here.
How do I speak with a live agent?
Use the Q&A feature on any product page (see the Q&A tab on this page, for example) where you can get product-specific answers to your questions, OR get one-on-one pro help by phone or video using our Pro Direct Connect service.
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